FOLLOW US:
SERVING GENERATIONS OF FAMILIES SINCE 1946
OH LICENSE #12211
(440) 428-3905

What To Expect

WHAT TO EXPECT WHEN
WORKING WITH US

Everyone says it. We live it. Your peace of mind is built into every step of the process of working with us. We want you to feel taken care of and make your day. It’s how we’d want to be served.

You’ll get an up-front explanation of what’s going on with your home and different options for completing the work. We want to find a solution that fixes the problem, but also fits your budget.

24/7 Availability*

Great Warranties & Guarantees

Background Checked & Drug-tested Techs

Straightforward Pricing

Exceeding your expectations is our standard of excellence

On-time, Courteous, Professional, Friendly Service Every Time.

Your time is valuable, and we respect it

We provide a 2-hour window of when our technicians will arrive. That way you can plan ahead and still go about your day. We will be on-time, ready to get the job done and won’t block you from getting down your driveway.

Feel safe knowing the person coming to your door

Chances are their last name might be Hearn. But no matter which member of our team is on their way, 20 minutes before they get there we’ll send you their photo and a short bio. You can count on courteous, professional, and friendly service. All of our technicians are drug tested and background checked for your safety and the safety of your family.

Our expert troubleshooters find the problem fast

This is where generations of experience come in handy. Whether you have a 100 year old home or one that was built last year, our technicians are thorough and attentive. There is a small service fee for this assessment.

Know your options with our Straightforward Pricing Guide

Once they have figured out the problem, they will easily explain everything and give you different options with pricing in writing before moving forward. We price everything by the job task, not by the hour. It takes the guess work out and ensures that you get consistent pricing on every project.

We are prepared to finish the job on the same day

We keep our trucks stocked so our technicians don’t have to drive to the supply store and cause unwanted delay. We do our very best to get your problem solved immediately.

You’ll never have to clean up after us

We train our technicians in a culture of going above and beyond. This means not only wearing shoe covers and cleaning up after themselves, we want you to forget we were ever there. And, they might even bring in a trash can or salt your front walk.

We follow up

After your service is complete, we will always follow up by phone to ask how the visit went and check in on your experience.

Read reviews from neighbors and friends

Click here to see what our customers have to say.

We are pet approved

We love getting to know your dog or cat or potbelly pig; after all it’s their home, too. We want to make sure they stay safe and comfortable while we are there.